Ramco Innovations™ Sales Support Specialist

Location:

Lincoln and Kansas City

Job Summary:

The Sales Support Specialist plays a key role in supporting the Inside Sales Team by managing house accounts, ensuring accurate order processing, maintaining customer records, and facilitating communication between departments. This position ensures smooth day-to-day operations in a designated sales area and contributes to the overall success of the sales function.

Essential Job Requirements:

• Manage assigned house accounts and provide dedicated support to the Inside Sales Representatives in your area.
• Complete Part Set-Up forms accurately and promptly for new or modified items.
• Expedite and enter customer orders received from the I/S Rep, ensuring accuracy and timeliness.
• Maintain and update CRM data including contact information, pricing codes, SIC codes, and special customer notes.
• Regularly review and manage the Backorder Report to ensure timely fulfillment of orders.
• Attend vendor training and factory schools to maintain a high level of product and vendor knowledge.
• Process repairs and credit requests within 48 hours of receipt, ensuring all documentation is accurate and complete.
• Achieves and maintains rapport with customers and works to exceed their expectations by providing the best possible service.
• Perform additional duties and administrative tasks as assigned.
• Support SPA (Special Pricing Authorization) management within your assigned territory.
• Price RSGs for the Shop BOMs.
• Collaborate with the Accounting department to merge duplicate customer records in the CRM.

Qualifications/Requirements:

• 2-year degree preferable or equivalent training in an industrial setting
• Self-motivated, results-oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects
• Read and comprehend Basic English.
• Must have legible handwriting, Typing and data entry skills
• Demonstrate effective written, verbal and communication skills
• Ability to use Microsoft, Excel, Word and Outlook preferred
• Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR)

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess the mobility to work in a standard office setting and to use standard office equipment
• Sitting in a normal seated position for extended period of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard, possess the mobility to work in a standard office setting and to use standard office equipment
• While performing the duties of this job, the employee is frequently required to stand. The employee is frequently required to walk. The employee is regularly required to sit. The employee is occasionally required to stoop, kneel, crouch, or crawl
• Sitting in a normal seated position for extended period of time
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus
• Have the strength to lift and carry files weighing up to 10 pounds
• Work under typical office conditions, and the noise level is moderately quiet.

Employers Rights:

This job description does not list all duties of the job. You may be asked by management to perform other duties; work hours may change. Ramco Innovations has the right to revise this job description at any time. This job description is not a contract for employment. Your continued employment with Ramco Innovations is “at will”.